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Accelerating Discoveries in Traffic Science

Accelerating Discoveries in Traffic Science

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PUBLISHED
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DOI
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ISSUE
2008 (Vol 20), Issue 6
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Copyright (c) 2024 Martina Valaskova, Anna Križanova
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NoDerivatives 4.0 International License.

The Passenger Satisfaction Survey in the Regional Integrated Public Transport System

Authors:

Martina Valaskova

Anna Križanova

Keywords:quality criteria, matrix of SWOT analysis, survey, integrated public transport system, importance, satisfaction

Abstract

This article describes the Quality criteria Method of the Servicesin the Integrated Public Transport System in Slovak Republic.The proposed method is based on the detailed list of theQuality criteria of the Services in Public Transport from theview of passengers. The criteria are determined based on theSlovak Technical Norm STN EN 138 16 which is related toquality of transport. The method has been applied in RegionalIntegrated Public Transport System of Zilina (ZRIDS) in theform of Passenger Quality Satisfaction Survey.

References

  1. Krizanova et al.: Grant project VEGA 1/0471/08 The

    marketing communication company service- Integrated

    model and customer communication

    Slovak Technical Norm STN EN 13816: 2002

    Ortuzar, J.D. D. & Willumsen, L. G.: Modelling Transport.

    Published by John Wiley & Sons, Ltd, England,

    Gogola, M.:Aplikovanie dopravno-sociologickeho prieskumu

    pre potreby modelovania dopravnej obsluinosti. In:

    Doprava a spoje: internetov)i casopis. Nr. 1 - ISSN

    -7676, 2007

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How to Cite
Valaskova, M. (et al.) 1900. The Passenger Satisfaction Survey in the Regional Integrated Public Transport System. Traffic&Transportation Journal. 20, 6 (Jan. 1900), 401-404. DOI: https://doi.org/.

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