Laura Eboli, Maria Grazia Bellizzi, Gabriella Mazzulla

Evaluating air transport service quality is fundamen-tal to ensure acceptable quality standards for users and improve the services offered to passengers and tourists. In the transportation literature there is a wide range of studies about the evaluation of public transport service quality based on passengers’ perceptions; however, more recently, the evaluation of air transport service quality is becoming a relevant issue. Evaluating service quality in air transport sector represents a more stimulating chal-lenge, given the complexity of air transport system in re-gards to the other systems; in fact, air transport service is characterised by a great variety of service aspects relat-ing to services offered by the airlines and provided by the companies managing airports. The complexity of such a service requires a deep investigation on the methods adopted for collecting and analysing the data regarding passengers’ perceptions. We propose this paper just for treating these interesting aspects and to provide an ex-haustive literature review of the studies analysing ser-vice quality from the passengers’ point of view, where the opinions of the passengers are collected by the Customer Satisfaction Surveys (CSS). We decided to select papers published within the last decade (2010–2020) in journals indexed in important databases such as Scopus and WoS.

2022 (Vol 34), Issue 2

Marko Orošnjak, Mitar Jocanović, Branka Gvozdenac-Urošević, Dragoljub Šević, Ljubica Duđak, Velibor Karanović

The research on Bus Fleet Management (BFM) has undergone significant changes. It is unclear whether these changes are accepted as technological change or as a paradigm shift. Perhaps unintentionally, BFM is still perceived as routing and scheduling by some, and by others as maintenance and replacement strategy. Therefore, the authors conducted a Systematic Literature Review (SLR) to overview the existing concepts and school of thoughts about how stakeholders perceive the BFM. The SLR post-study exposed that BFM should be acknowledged as a multi-realm system rather than a uniform dimension of fulfilling timely service. Nonetheless, the work encapsulates BFM evolution which shows the need for the multi-realm research abstracted as "Bus Fleet Mobility Management" and "Bus Fleet Asset Management". The difficulties of transport agencies and their ability to switch from conventional to Zero-Emission Buses (ZEBs) illustrates why we propose such an agenda, by which the research is validated through needs both in academia and in practice.

2020 (Vol 32), Issue 6

Meixian Jiang, Guoxing Wu, Jianpeng Zheng, Guanghua Wu

This paper constructs a berth-quay crane capacity planning model with the lowest average daily cost in the container terminal, and analyzes the influence of the number of berths and quay cranes on the terminal operation. The object of berth-quay crane capacity planning is to optimize the number of berths and quay cranes to maximize the benefits of the container terminal. A steady state probability transfer model based on Markov chain for container terminal is constructed by the historical time series of the queuing process. The current minimum time operation principle (MTOP) strategy is proposed to correct the state transition probability of the Markov chain due to the characteristics of the quay crane movement to change the service capacity of a single berth. The solution error is reduced from 7.03% to 0.65% compared to the queuing theory without considering the quay crane movement, which provides a basis for the accurate solution of the berth-quay crane capacity planning model. The proposed berth-quay crane capacity planning model is validated by two container terminal examples, and the results show that the model can greatly guide the container terminal berth-quay crane planning.

2021 (Vol 33), Issue 2

Emma Strömblad, Lena Winslott Hiselius, Lena Smidfelt Rosqvist, Helena Svensson

In search for measures to reduce greenhouse gas emissions from transport, insights into the characteristics of all sorts of trips and specifically trips by car are needed. This paper focuses on everyday leisure trips for social and recreational purposes. Travel behaviour for these purposes is analysed considering individual and household factors as well as properties of the trip, based on Swedish national travel survey data. The analysis reveals that everyday leisure trips are often of joint character and that the average distance travelled per person and day increases with, for example, income, cohabitation, children in the household and residence in rural areas. The result also shows that the studied characteristics vary between studied trip purposes, influencing the sustainability potential of a reduction in car use and suggested measures. For instance, the largest share of passenger mileage comes from social trips, whereas trips for exercise and outdoor life have the largest share of car trips below 5 km. Several characteristics indicate difficulties in transferring trips by car to, for example, bicycle or public transport due to convenience, economy, start times, company etc. The study indicates that there is a need to take a broader view of the effective potential.

2022 (Vol 34), Issue 4

For urban extra-long underwater tunnels, the obstacle space formed by the tunnel walls on both sides has an impact on the driver's driving. The aim of this study is to investigate the shy away characteristics of drivers in urban extra-long underwater tunnels. Using trajectory offset and speed data obtained from real vehicle tests, the driving behaviour at different lanes of an urban extra-long underwater tunnel was investigated, and a theory of shy away effects and indicators of sidewall shy away deviation for quantitative analysis were proposed. The results show that the left-hand lane has the largest offset and driving speed from the sidewall compared to the other two lanes. In the centre lane there is a large fluctuation in the amount of deflection per 50 seconds of driving, increasing the risk of two-lane collisions. When the lateral clearances are increased from 0.5 m to 2.19 m on the left and 1.29 m on the right, the safety needs of drivers can be better met. The results of this study have implications for improving traffic safety in urban extra-long underwater tunnels and for the improvement of tunnel traffic safety facilities.

2023 (Vol 35), Issue 4

Junzhuo Li, Wenyong Li, Guan Lian

Data-driven forecasting methods have the problems of complex calculations, poor portability and need a large amount of training data, which limits the application of data-driven methods in small cities. This paper proposes a traffic flow forecasting method using a Nonlinear AutoRegressive model with eXogenous variables (NARX model), which uses a dynamic neural network Focused Time-Delay Neural Network (FTDNN) with a Tapped Delay Line (TDL) structure as a nonlinear function. The TDL structure enables the FTDNN to have short-term memory capabilities. At the same time, before the data is input into the FTDNN, the use of trend decomposition or differential calculation on the traffic data sequence can make the NARX model maintain long-term predictive capabilities. Compared with common nonlinear models, the FTDNN has structural advantages. It uses a simple TDL structure without the memory mechanism and the gated structure, which can reduce the parameters of the model and reduce the scale of data. Through the four-day data of Guilin City, the traffic volume forecast for five minutes is verified, and the performance of the NARX model is better than that of the SARIMA model and the Holt-Winters model.

2022 (Vol 34), Issue 6