Cost and Performance Optimisation in the Technological Phase of Parcel Delivery – A Literature Review

Ermin Muharemović
University of Sarajevo, Faculty of Traffic and Communications, Sarajevo, Bosnia and Herzegovina

Samir Čaušević
University of Sarajevo, Faculty of Traffic and Communications, Sarajevo, Bosnia and Herzegovina

Amel Kosovac
University of Sarajevo, Faculty of Traffic and Communications, Sarajevo, Bosnia and Herzegovina

Jasmina Baraković Husić
University of Sarajevo, Faculty of Electrical Engineering, Sarajevo, Bosnia and Herzegovina

Abstract

The present review paper provides a systematic insight into the studies published so far when it comes to the research on the cost and performance optimisation in the parcel delivery phase. Globalisation, as well as the new trends, such as selling online, directly influences the demands for the delivery of goods. Demand for the delivery of goods proportionally affects the transport prices. A great majority of deliveries is carried out in densely populated urban areas. In terms of costs, the greatest part in the courier organisations costs is observed in the technological phase of parcel delivery, which is at the same time the least efficient. For that reason, significant improvement of performance and cost optimisation in the very delivery phase is a rather challenging field for the researchers. New algorithm-based technologies, innovations in the logistics and outsourcing of individual technological phases are ways by means of which one strives to enhance the delivery efficiency, to improve performance and quality, but also - to optimise the costs in the last phase of delivery. The aim of the present paper is to offer a systematic review into the most recent research in the field of technology, innovations and outsourcing models with the aim of reducing the cost and enhancing the productivity and quality in parcel delivery.